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2018-06-28

Utrecht, 28 June 2018 - Proact has again achieved high scores in the annual Outsourcing Performance research from the research agency Giarte. With regards to the Trust Score, Proact went from 86 to 89 (on a scale of 0 to 100). The average Trust Score this year was 78 and it represents the degree of trust in the service provider.

Proact also improved its performance on the Satisfaction Score, from 7.9 in 2016 and 8.3 in 2017 to 8.7 in 2018. For the Satisfaction Score, Giarte asks customers to give their service provider a mark between one and ten. In addition, with 78, Proact had the highest score in proactivity with regard to handling incidents.

The Outsourcing Performance research by Giarte is a benchmark study, which consists of a combination of quantitative and qualitative research. The quantitative part consists of an online survey among outsourcing organisations, in which data is collected about the customer or supplier relationship. This data was collected in the first quarter of 2018 with forty service providers participating.

“We’d especially like to thank our customers, who have been willing to participate in this survey over the past years,” says Sander Dekker, Business Unit Director Proact West at Proact. "The results again underline our commitment to our customers and to the continuous optimization of our services. For Proact, close cooperation with the customer comes first. We look for real partnerships with customers who we support with technology to help strengthen their business operations.”

For more information:

Peter Javestad, Acting CEO and President, Proact, peter.javestad@proact.eu

Sander Dekker, Business Unit Director Europe West, Proact, Tel: +31 30 30 33 200, sander.dekker@proact.eu

Danny Duggal, Head of Marketing Communications, Proact, tel. +46 733 566 843, danny.duggal@proact.eu

About Proact

Proact is Europe’s leading independent data centre and cloud services provider. By delivering flexible, accessible and secure IT solutions and services, we help companies and authorities reduce risk and costs, whilst increasing agility, productivity and efficiency. We’ve completed over 5,000 successful projects around the world, have more than 3,500 customers and currently manage in excess of 100 petabytes of information in the cloud. We employ over 850 people in 15 countries across Europe and North America. Founded in 1994, our parent company, Proact IT Group AB (publ), listed on Nasdaq Stockholm in 1999 (under the symbol PACT). For further information about Proact’s activities please visit us at www.proact.eu

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