Daily operations and routines:
- Requirements and Order Management
- clarification of open questions with the sales department
- documentation/refinement of tasks and customer requirements
- Creation of SoW documents and project descriptions
- order validation/review
- Resource Planning and Scheduling
- Identification, assignment and scheduling of appropriate technical resources
- Arrangement and administration of dates with both customers and consultants
- Partially, external delegation of dispatching tasks
- Work Order Administration
- creation/update of work orders in our ERP solution (Microsoft Navision)
- approval of billable working hours and billing support
- budget and project controlling (e.g. monitoring budget warnings)
- Ticket Administration
- Operational responsibility for dispatching tickets (monitoring, status updates…)
- Communication
- Support and co-ordination in case of incidents
- Professional email and phone communication with customers
- Cross-department co-ordination
- Bid Management
- Bid handling for consulting services (e.g. submission of bids, quoting)
Skill requirements:
- German: very good in spoken and written
- excellent organisational skills
- readiness of mind
- accurate attitude to work
- high reliability
- ability to work autonomously
- basic understanding of IT terms, products and services
- at least 2 years work experience in some of the above work areas
- ideally: work experience in the IT
