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A Trashcan is not a Backup

With M365 you can configure your email data not to be deleted. This is quite a useful feature and allows for users to retrieve deleted email from their ‘Deleted Items’ folder. This ‘trashcan’ approach even also allows for an administrator to recover emails from a deleted user – these are held in the administrator equivalent of a ‘deleted items’ folder. So while this sounds like a data protection feature, it falls far short of what we you would normally consider backup for a number of reasons:

  1. M365 administrators, and bad actors, can accidentally change the protection settings and inadvertently delete the trashcan contents.
  2. Backup solutions provide a ‘point in time’ view, allowing you to query a users mailbox on a given day. This is critical when restoring an individual users emails at a given point in time.
  3. Backup solutions provide an Index – allowing for the backup meta-data to be searched for specific criteria. This search functionality allows for far more structured compliance searching.

So don’t think a trashcan will do the job of protecting your business data, just like a backup can. Take a look at Proact’s M365 backup and provide comprehensive protection for your M365 data.

Want to find out more?

If you would like to find out more about how Proact can support your business’ M365 backup, get in touch by emailing us at


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